For the past couple years I have relied on one shoe brand: Newton. While some may think the brand is trendy or overly expensive, this brand has become one that I trust. Enduring Ironman training and staying injury free with my my pieced-together pelvis is a testimony by itself!
Despite my deeply rooted Newton love, I wasn't happy when I recently noticed this:
With minimal mileage on my racers (a few sprints, olympics, and one 70.3), I questioned my loyalty to the brand.
Dissatisfied with the life span of the shoes, I decided to hit up the Newton Booth at Ironman Florida. Their staff was beyond helpful and explained that there were some stitching problems around the time that I purchased my shoes. In the end, they replaced my racers with these:
They aren't pink but I'll take them :) That is what I call customer service.
What brands/products are you loyal to?